Account and data deletion
Request deletion of your CrediLoop account.
You can make this request even if you have uninstalled the app. Email us from the address used for your CrediLoop account. If you cannot access that mailbox, explain that in your message so we can agree on another way to verify ownership.
Email a deletion request ↗If this button does not open your email app, write to oluwapemisinawolesi@gmail.com with the subject CrediLoop account deletion request. Never send your password, a verification code, or a guarantor's private link.
What happens next
- We verify that the request belongs to the account holder.
- We review the account and any shared shop-credit records, including outstanding balances.
- We delete or de-identify account information that is no longer needed and tell you if specific records must be retained temporarily for an outstanding balance, dispute, security or legal reason.
- We reply with the outcome or with the steps needed to complete the request.
In the app, open Profile → Account → Request account deletion. A request is not immediate deletion. For more information, read the Privacy Policy.